Refund and Returns Policy

Last Updated: August 29, 2026

At Wuhan Yudacheng Trading Firm (Sole Proprietorship), we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition in which you received it.

  • The item must be returned with its original packaging, accessories, manuals, and other included materials, if applicable.

  • Proof of purchase or your order number may be required.

  • The return request must be submitted within 30 days of delivery.

To request a return, please contact us at admin@seeseultra.com before sending any item back.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain pet products may not be eligible for return once opened or used.

Non-returnable items may include:

  • Used pet grooming or hygiene products

  • Opened consumable pet products

  • Personalized or customized products

  • Products damaged due to misuse or improper care

  • Items returned without their original packaging or essential components

  • Clearance or final-sale items where clearly indicated at the time of purchase

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at admin@seeseultra.com as soon as possible.

Please provide your order number and clear photos or videos showing the issue. After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement or refund.

4. Return Shipping

If a return is due to a defective, damaged, or incorrect product caused by us, we will provide instructions regarding the return and applicable shipping costs.

For returns due to a change of mind, ordering the wrong item or size, or other reasons not caused by us, the customer is generally responsible for return shipping costs.

Please contact us before returning your order. Do not send returned products to our registered business address without prior authorization, as the appropriate return location may vary depending on the order and fulfillment location.

We are not responsible for unauthorized returns sent to an incorrect address.

5. Refunds

Once we receive and inspect your eligible return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or the product arrived damaged or defective.

6. Exchanges

If you need to exchange an eligible item, please contact us at admin@seeseultra.com.

Depending on product availability and your location, we may arrange an exchange or ask you to return the original item and place a new order.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return after receiving the order in accordance with this policy.

8. Lost or Missing Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us at admin@seeseultra.com.

We will review the available shipping information and assist you in determining the appropriate next steps.

9. Refund Processing Time

After an approved refund is issued, it may take approximately 5–10 business days for the funds to appear in your account, depending on your payment provider or financial institution.

If you have not received your refund after the expected processing period, please contact your bank or payment provider first. You may also contact us for assistance.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact us:

Wuhan Yudacheng Trading Firm (Sole Proprietorship)
Registered Address: Factory No. 5-652, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Email: admin@seeseultra.com
Phone: +86 151 1865 4537

Our customer service team will be happy to assist you with your request.